Utility Assitance (HEAP / PIPP+)
Home Energy Assistance Program / Percentage of Income Payment Plan Plus
Percentage of Income Payment Plan Plus (PIPP+)
Households enrolled in PIPP should be aware that the program is now PIPP Plus. Under PIPP+, eligible customers pay six percent of their monthly income or $10 a month, whichever is greater, to both electric and gas utilities. Customers in all-electric homes pay 10 percent or $10, whichever is greater. These payments remain the same for 12 months when the customer’s income is reverified.
To be eligible for PIPP Plus, customers must have a household income at or below 150 percent of the Federal Poverty Guidelines. For a family of four, that equals an annual income of $36,450.
To schedule an appointment, to re-certify PIPP Plus or for any services if you are not in disconnect status please call Community Action Partnership’s 24-hour appointment line at 1-866-504-7379 beginning each day at 6 a.m. Due to the amount of calls several attempts may be needed.
# of Persons | Household Poverty guideline (150%)
1 | $12,060 (18,090)
2 | $16,240 (24,360)
3 | $20,420 (30,630)
4 | $24,600 (36,900)
5 | $28,780 (43,170)
6 | $32,960 (49,440)
7 | $37,140 (55,710)
8 | $41,320 (61,980)
For families/households with more than 8 persons, add $4,180 for each additional person.
Appointment Scheduling Procedure
All CAP HEAP appointments in Montgomery County must be scheduled through the toll-free automated line at
Other counties offering HEAP / PIPP+ assistance should call their local offices:
The automated line is open for scheduling Monday-Friday starting at 6:00 a.m. until full. (6:00 a.m. is for appointments on the same day with a time slot that begins at 1:00 p.m)
Customers with same day appointments must arrive at Community Action Partnership located at 719 S Main St. Dayton, Ohio 45402 at their scheduled time Monday-Friday to be assisted.
This process has been established to assist:
- Customers who are scheduled for disconnect
- Customers who are currently shut off
- Customers who are transferring or applying for new service
- Customers with less than 25% bulk fuel (Winter Crisis Program only)
- Customers who need to report income change
- Customers who have expired PIPP Plus accounts
The automated line is also scheduling appointments at 4:00 p.m. until full for customers who need to apply/re-verify PIPP Plus or receive Winter Crisis assistance (4:00 p.m. appointments will be scheduled 14 days out with a time slot that begins at 8:00 a.m.).
For more information, visit www.energyhelp.ohio.gov or call 1-800-282-0880.
Customers should be aware of the following new procedures:
- If you attend college, you must provide a current tuition/fee bill and a financial aid breakdown showing grants, loans, scholarships and other sources of financial aid.
- If your income is zero, you must provide proof of your last source of income.
- If you are a renter, you must provide a copy of your current lease and landlord’s name, address and telephone number.
- If you live in HUD/government-assisted housing, you must provide a Tenant Eligibility and rent Procedures Form (HUD) or Housing Voucher Notice of Rent Change Form (Section 8).
HEAP Seasonal Crisis Programs
Summer Crisis Program
The Summer Crisis Program, which provides electric bill payment assistance to eligible families, ended Aug. 31. Community Action Partnership will provide assistance to households with incomes at or below 175 percent of the Federal Poverty Guidelines. For a family of four, this is a yearly household income of $42,525. The maximum benefit amount is $300 for customers of regulated utilities.
Customers currently enrolled in the PIPP Plus Payment Program may not receive a payment from the Summer Crisis Program. Summer Crisis funds may be used for one payment for the current electric bill, or a utility account deposit, transfer of service, or disconnect fees.
Community Action Partnership and Lowe’s will distribute air conditioners to eligible households who have not received an air conditioner between 2013 and 2015. Households meeting the income guidelines may also qualify for assistance if they have a member age 60 or older.
# of Persons | Household Poverty guideline (175%)
1 | $11,880 (20,790)
2 | $16,020 (28,035)
3 | $20,160 (35,280)
4 | $24,300 (42,525)
5 | $28,440 (49,770)
6 | $32,580 (57,015)
7 | $36,730 (64,277)
8 | $40,890 (71,557)
For families/households with more than 8 persons, add $4,160 for each additional person.
Individuals with a documented medical condition may be eligible for benefits. They must provide documentation of their condition signed by a licensed physician or registered nurse practitioner.
Those wishing to apply for the Summer Crisis Program will need to provide:
- Income for the primary applicant and all household members age 18 or older;
- Social Security cards and ID for the primary applicant and all other household members age 18 or over;
- Proof of medical condition documentation signed by a licensed physician or registered nurse practitioner (if applicable);
- Current electric and gas bills.
Winter Crisis Program
Through the Winter Crisis Program, eligible households in emergency situations may qualify to receive once per heating season up to $175 for a utility emergency. In addition, those with a 10-day or less supply of bulk fuel may also qualify to receive up to $750 in assistance. The Winter Crisis Funds can pay a customer’s initial payment for the Perentage of Income Payment Plan Plus (PIPP Plus), a PIPP Plus default, a reconnection fee or a deposit.
Community Action Partnership will provide assistance to households with incomes at or below 175 percent of the Federal Poverty Guidelines. For a family of four, this is a yearly household income of $42,525.
Proof of citizenship or alient status is required for the primary applicant. United States citizens will be eligible by providing a birth certificate, baptismal record, or U.S. passport. Those born outside the United States, naturalized citizens or aliens must provide one of the following:
- Naturalization papers/certification of citizenship
- Permanent visa
- Birth certificate or hospital birth record
- U.S. passport
- INS ID card
- Military service record
- Indian census record
- Voter registration card
Households reporting zero income who were not required to file taxes can request a copy of a “Verification of Non-Filing Status Transcript” by calling 1-800-829-1040 or faxing 1-859-669-3592.
All applications are subject to random audit for accuracy and truthfulness. For more information about the Winter Crisis Program, visit Ohio Development Services Agency or call 1-800-282-0880.