Energy Assistance Programs
Programs that can help you manage your energy bills:
Home Energy Assistance Program
- Winter Crisis Program
- Summer Crisis Program
Percentage of Income Payment Plan Plus (PIPP Plus)
Home Energy Assistance Program (HEAP)
What is it?
Federally funded program designed to help income-eligible Ohioans with their winter heating bills. Eligible customers receive a benefit in the form of a direct payment toward their energy heating bill.
# of Persons | Household Poverty guideline (175%)
1 | $11,880 (21,105)
2 | $16,020 (28,420)
3 | $20,160 (35,735)
4 | $24,300 (43,050)
5 | $28,440 (50,365)
6 | $32,580 (57,680)
7 | $36,730 (64,995)
8 | $40,890 (72,310)
For families/households with more than 8 persons, add $4,160 for each additional person.
Are you in danger of having your heat disconnected? You may be eligible to receive assistance with your heating bill through the Winter Crisis Program, part of the Home Energy Assistance Program (HEAP).
The Winter Crisis Program provides a one-time emergency gas/electric payment – up to $175.00.
Who is eligible?
- Total household income must be at or below 175% of federal poverty guidelines for either the past three or twelve months.
- Gas and/or electric service is currently off, in disconnection status, or new need to establish new service
- Bulk fuel (propane, fuel oil, wood, coal, etc.) is at 25% or less
What can I expect?
- up to $175.00 of assistance with regulated electric or natural gas
- up to $500 in assistance for furnace repair in certain cases
How do I apply?
What documentation will I need? (See the Winter Crisis Checklist on this screen)
- Photo ID
- Proof of Citizenship for everyone in the household
- Social security cards for all household members
- Proof of income for all household members, ages 18 and older, for the last 90 days. (See checklist for detailed information.)
- Copies of your most recent utility bills – gas and electric if you have both.
What if I have zero income?
- You must provide documentation/explanation of how your household is maintained
- Complete a self-declaration of income worksheet to be reviewed at your appointment
- You may be asked to provide a tax transcript (IRS transcripts can be obtained by going to irs.gov/individuals/get-transcript or by calling 1-800-908-9946)
- Support Provided by Others – provide a signed and dated statement from the person providing support including contact information.
What if I have an outstanding balance after receiving Winter Crisis assistance?
If you receive service from a regulated utility company (DP&L and/or Vectren) you will be required to enroll in a payment plan.
- You can enroll in PIPP Plus if your total household income is at or below 150% of federal poverty guidelines for either the past three or twelve months.
- Your Intake Specialist will help you find the right payment plan for your household.
Percentage of Income Payment Plan Plus (PIPP+)
Percentage of Income Payment Plan (PIPP) Plus is an extended payment plan that makes monthly gas and/or electric bills more affordable year-round for eligible low-income households.
# of Persons | Household Poverty guideline (150%)
1 | $12,060 (18,090)
2 | $16,240 (24,360)
3 | $20,420 (30,630)
4 | $24,600 (36,900)
5 | $28,780 (43,170)
6 | $32,960 (49,440)
7 | $37,140 (55,710)
8 | $41,320 (61,980)
For families/households with more than 8 persons, add $4,180 for each additional person.
How does it work?
Eligible low-income households pay a reduced rate that is based on a percentage of household income.
If customers pay their monthly PIPP Plus payment in full and on time, they will receive credit toward the remainder of their current bill and their outstanding balance.
Customers can be free of old utility debt at the end of two years.
Who is eligible?
- Total household income must be at or below 150% of federal poverty guidelines for either the past three or twelve months.
How do I apply?
You will need the following documents:
- Income documentation for all household members, ages 18 and older. (See checklist for more information.)
- Copies of both bills for the main heating and electric utility source.
- Social security cards for all household members.
All CAP HEAP appointments in Montgomery County must be scheduled through the toll-free automated line at 1-866-504-7379.
Other counties offering HEAP / PIPP+ assistance should call their local offices:
The automated line is open for scheduling Monday-Friday starting at 6:00 a.m. until full. (6:00 a.m. is for appointments on the same day with a time slot that begins at 1:00 p.m)
Customers with same day appointments must arrive at Community Action Partnership located at 719 S Main St. Dayton, Ohio 45402 at their scheduled time Monday-Friday to be assisted.
This process has been established to assist:
- Customers who are scheduled for disconnect
- Customers who are currently shut off
- Customers who are transferring or applying for new service
- Customers with less than 25% bulk fuel (Winter Crisis Program only)
- Customers who need to report income change
- Customers who have expired PIPP Plus accounts
The automated line is also scheduling appointments at 4:00 p.m. for customers who need to apply/re-verify PIPP Plus or receive Winter Crisis assistance (4:00 p.m. appointments will be scheduled 14 days out with a time slot that begins at 8:00 a.m.).
For more information, visit www.energyhelp.ohio.gov or call 1-800-282-0880.
Winter Crisis Checklist
Customers should be aware of the following procedures:
- If your income is zero, you must provide proof of your last source of income.
- If you are a renter, you must provide a copy of your current lease and landlord’s name, address and telephone number.
- If you live in HUD/government-assisted housing, you must provide a Tenant Eligibility and rent Procedures Form (HUD) or Housing Voucher Notice of Rent Change Form (Section 8).
- If you attend college, you must provide a current tuition/fee bill and a financial aid breakdown showing grants, loans, scholarships and other sources of financial aid.